Refund policy

Aura Health Return & Refund Policy

At Aura Health, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Eligibility for Returns

You may request a return if:

  • The product received is damaged, defective, or incorrect.
  • The product is unused, unopened, and in its original packaging.
  • The return request is made within 7 days of receiving your order.

Products that have been opened, used, or damaged due to customer handling are not eligible for return unless they were received in a defective condition.

Non-Returnable Items

The following items cannot be returned:

  • Opened or used health and wellness products.
  • Products with broken or missing original packaging.
  • Items purchased on clearance or marked as non-returnable.
  • Gift cards or promotional items.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. Include your order number along with clear photos of the product and packaging to help us process your request quickly.

Refund Process

Once your returned item is received and inspected, we will notify you of the status of your refund.

If approved:

  • Refunds will be processed to your original payment method whenever possible.
  • If Cash on Delivery (COD) was used, the refund may be issued through bank transfer or another mutually agreed method.
  • Refunds are typically processed within 5–10 business days after approval.

Exchange Policy

We offer exchanges only for products that are damaged, defective, or incorrectly delivered. Exchanges are subject to product availability.

Return Shipping

  • If the return is due to our error (wrong, damaged, or defective product), Aura Health will cover the return shipping cost.
  • If the return is for any other eligible reason, the customer may be responsible for the return shipping charges.

Order Cancellation

Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return process if eligible.

Contact Us

If you have any questions regarding our Return & Refund Policy or need assistance with a return, please contact us:

Aura Health
Email: aurahealth.pk@gmail.com