Shipping policy

Aura Health Shipping Policy

At Aura Health, we are committed to delivering your orders safely and efficiently. Please read our Shipping Policy to understand how we process and deliver orders.

Order Processing

  • Orders are processed within 1–2 business days after order confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Processing times may be extended during sales, promotions, or high-demand periods.

Shipping Areas

Aura Health currently ships across Pakistan. Shipping availability may vary for certain remote locations.

Delivery Time

Estimated delivery times are:

  • Major cities: 2–4 business days
  • Other cities and remote areas: 3–7 business days

Delivery times are estimates and may vary due to weather conditions, courier delays, public holidays, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your order. From time to time, Aura Health may offer free shipping promotions based on order value or special campaigns.

Order Tracking

Once your order has been shipped, you may receive a tracking number (where available) to monitor the delivery status of your package.

Delivery Attempts

Our courier partners may make one or more delivery attempts. If delivery cannot be completed because the recipient is unavailable or the provided address is incorrect, additional delivery charges may apply, or the order may be returned.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. Aura Health is not responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided during checkout.

Damaged or Lost Shipments

If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible. We will work with the shipping provider to investigate the issue and, where appropriate, arrange a replacement or suitable resolution.

Order Changes and Cancellations

Orders may only be modified or cancelled before they have been shipped. Once an order has been dispatched, changes or cancellations cannot be guaranteed.

Delays Beyond Our Control

Aura Health is not responsible for delivery delays caused by circumstances beyond our reasonable control, including:

  • Severe weather conditions
  • Natural disasters
  • Public holidays
  • Courier service disruptions
  • Government restrictions
  • Other unforeseen events

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Aura Health
Email: aurahealth.pk@gmail.com